Questions and answers
How Far Reach works
Including the parts that are not finished yet. If something here is out of date or unclear, tell us and it gets corrected.
Getting started
What is Far Reach?
Far Reach connects people who need work done with independent professionals who do it. You can post a job and take proposals, or buy a fixed-scope package with a price and a delivery date already on i t.
Whichever route you take, the engagement becomes a contract with written terms, and the money sits funded until the work is accepted.
Does it cost anything to join?
No. Creating an account, publishing a profile, posting a job and browsing are all free.
Money only changes hands when a contract is funded. At that point Far Reach takes a commission, and the rate tha t applies is recorded on the contract when it starts, so a later change to our fees never alters work already under way.
Can one account both hire and work?
Yes. One login, both sides. A freelancer who needs a logo for their own studio does not need a second account.
Your dashboard shows whichever sides you have set up, and a job post always comes from yo ur client profile while a proposal always comes from your freelancer profile.
Hiring
How do I post a job?
Sign in, open Post a job, and describe the work: a title, what needs doing, a category, a budget and the experience level you want.
Freelancers decide from the post alone whether to reply, so they rea d it carefully before deciding. The more specific you are about scope and constraints, the fewer irrelevant proposals you will have to read. Mention anything unusual about your environment - that is w hat separates a real proposal from a template.
What is the difference between a job post and a service package?
A job post is open-ended: you describe what you need and freelancers propose how they would do it, at what price and on what timeline. Use it when the shape of the work is still a question.
A servic e package is fixed: the freelancer has already decided what is included, what it costs and how long it takes. You buy it as listed. Use it when you know exactly what you want.
How do I choose between proposals?
Read the first two lines of each cover letter. A proposal that opens by restating your problem in the freelancer's own words is worth more than one that opens with a list of technologies.
Then lo ok at the profile: completed contracts, review scores, and whether the work they have done resembles the work you are asking for. Price is easy to compare and is usually the least useful signal.
Finding work
How do I get more work?
Finish your profile before you bid on anything. A profile with an overview that explains how you work, real skills attached and at least one portfolio item converts several times better than a bare on e, and it costs you nothing.
Then be selective. Ten considered proposals to jobs you genuinely fit will beat fifty scattered ones.
Money, fees and funded milestone
How does funding a milestone work?
For a fixed-price contract, the client funds a milestone before the work starts. The money leaves the client's account and is held by Far Reach - it is not the freelancer's yet, and it is n o longer freely the client's either.
When the client accepts the delivery, it is released: 98% goes to the freelancer's income account at once, and 2% is held by ChapAI Systems Inc for 12 mo nths as a dispute reserve, then added too. If the client does not respond within the review window, it releases automatically, so a freelancer who has delivered is not left waiting indefinitely on sil ence.
If a dispute is opened, the funded milestone freezes until the dispute is resolved.
Can I pay by card yet?
Yes. Clients pay by card, processed by Stripe. The money is held against the contract by our payment provider, which operates Far Reach, while the work is done and is released to the freelancer when t he client accepts it.
Released money sits in the freelancer's income account. Freelancers withdraw it with Pay yourself on their dashboard, to the payout profile they choose, and every payout i s checked by our team before it is sent.
Please keep payment on Far Reach: money paid outside the site is not protected by funded milestone.
What does Far Reach charge?
The client pays a 7% commission on top of the amount agreed with the freelancer. The freelancer receives the agreed amount in full — nothing is deducted from what they quoted you.
There is also a on e-off USD 10.00 fee when a freelancer is hired, charged to the client once per contract and not per milestone.
A company hiring for its own team and a job agency hiring candidates for others both pa y nothing at all at present: no monthly fee, nothing per posting and no hire fee. Resume search is unlimited, and nothing is charged to the person hired.
The exact rates that apply to a contract are c aptured on that contract the day it starts and shown to both sides before anyone commits. We cannot raise the rate on work you have already agreed.
What happens if we disagree about the work?
Either side can open a dispute from the contract page - within 5 calendar days of a milestone's delivery, or 7 calendar days of the final delivery. The funded milestone freezes immediately, so th e money cannot move while the disagreement is open.
Both sides submit what they have - messages, deliverables, the written scope. A mediator reads it and proposes a split. If that is not accepted, i t escalates to a decision, and the reasoning is recorded.
Most disputes come from a scope that was never written down clearly. Milestones with explicit deliverables prevent far more arguments than an y dispute process resolves.
Trust and safety
Are reviews honest?
Reviews are double-blind. Neither review is published until both sides have submitted, or until the review window closes.
That matters more than it sounds. When reviews are published immediately, peop le wait to see what the other side wrote and answer in kind, and the ratings stop describing the work. Nobody here can write a rating in reply to the one they just received.
A review is tied to a rea l completed contract. There is no way to leave one without having worked together.
What do you do with my data?
We keep what the platform needs to work: your account and profile, the contracts you are part of, the messages you send through the site, and the records that payments and taxes require us to keep.
Pa sswords are stored as scrypt hashes and cannot be read back by anyone, including us. Session cookies hold a random token and only its hash is stored, so reading our database does not let anyone log i n as you.
The Privacy Notice is the authoritative version and says how long each kind of record is kept and how to have yours removed.
How do I report a problem or a user?
Every profile, job post, service listing and message can be reported. Use the report link on the item itself where there is one, so the report arrives attached to what it is about.
For anything urgent , or anything involving money or safety, email support@far-reach.com and say what happened and which contract or account it concerns.
Reports are read by people, not o nly by automation, and the action taken is recorded against the account.

